Versand

Shipping Policy

We aim to make your shipping experience as fast and smooth as possible. Please review the details below before placing your order.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Shipping Methods

We use trusted carriers to deliver your order safely. Shipping methods may vary depending on your location, package size, and carrier availability.

Delivery Times

Standard shipping usually takes 8–12 business days after your order is processed. Delivery times may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

International Shipping & Import Responsibility

International shipping may involve customs inspections, import restrictions, or regulatory changes that are outside of our control. Certain products, including kava, may be restricted or prohibited in some countries, and regulations can change without notice.

It is the customer’s responsibility to ensure that the ordered products are legal to import into their destination country. We are not responsible for packages that are delayed, seized, refused, or destroyed by customs authorities due to local regulations.

Force Majeure

We are not liable for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to customs actions, regulatory changes, natural disasters, strikes, transportation disruptions, or other force majeure events.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. Tracking updates may take up to 48 hours to appear.

Correct Address Required

Please ensure your shipping address is accurate and complete at checkout. We cannot replace or refund orders sent to incorrect addresses provided by the customer.

Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, contact us and we will investigate with the carrier. When appropriate, we will work with you to arrange a replacement or refund.