About Pacific Kava & Customer FAQs
Pacific Kava is an Australian company dedicated to importing 100% Vanuatu noble kava root powder.
We work closely with experienced kava growers in Vanuatu, who bring decades of knowledge to producing safe, high-quality kava. Our powder is sustainably and ethically sourced, ensuring both quality and respect for local communities.
Our kava blend typically consists of:
70% basal roots
30% lateral roots
We provide detailed information about the origins and composition of our kava, ensuring transparency and trust for our customers.
About Kava
Kava is enjoyed for its calming effects on both body and mind. It may help with:
Stress
Anxiety
Insomnia
These effects come from kavalactones, the active compounds in kava root responsible for relaxation.
Our Vision
We aim to grow as a wholesale kava business, expanding internationally while supporting Pacific Island communities through:
Investment
Education
Ethical partnerships
Our Mission
To provide safe, high-quality noble kava root powder, produced sustainably and ethically, for the enjoyment of kava lovers worldwide.
Customer FAQs
Can I request a return for my items?
Absolutely! We offer a hassle-free return policy. If you’re not satisfied with your items or received faulty goods, contact our customer support team, and they’ll guide you through the process.
Is my personal information secure on your website?
Yes. Your privacy and security are our top priorities. All personal information is encrypted and stored securely.
How can I place an order?
Ordering is simple:
Browse our products and select the ones you want.
Click Add to Cart or Buy Now.
Enter your shipping and billing information.
Review your order and proceed to checkout.
Once confirmed, we will process and ship your order promptly.
Do you ship internationally?
Yes! We offer worldwide shipping.
Do I need an account to order?
No, creating an account is optional. You can order as a guest. However, an account allows you to:
Track your orders
View order history
Receive personalised offers
How can I track my order?
After your order ships, you’ll receive an email with a tracking number. Use this number to monitor your shipment via the carrier’s tracking system.
Can I make changes to my order?
If you need to modify or cancel an order, contact our support team as soon as possible. Please note that once an order has been processed, changes may not be possible.
Can I exchange my order?
Currently, we do not offer exchanges. However, returns and refunds are fully supported.