Política de reembolso

Return Policy

We want you to have a great shopping experience. If you are not completely satisfied with your purchase, you may return your item by mail for a refund or replacement — simple and hassle-free.

Returns Accepted for 30 Days

We accept returns within 30 days of delivery.

After 30 days, we are unable to offer refunds or replacements.

Free Return Shipping

Return shipping is free for eligible items. Once your return is approved, we will provide a prepaid return mailing label.

No Restocking Fees

We do not charge any restocking fees.

Eligibility Requirements

To qualify for a return:

  • Item must be unused and undamaged

  • Item must be returned in its original packaging (or similar protective packaging)

  • Proof of purchase is required

Some products may have additional conditions (e.g., hygiene items, perishables, or personalised products). Please contact support if you are unsure.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Digital or downloadable products

  • Items marked Final Sale or Clearance

How to Start a Return

  1. Contact our support team within 30 days of delivery.

  2. Provide your order number and reason for return.

  3. Once approved, use the prepaid return label provided to send the item back.

Refunds

Once we receive and inspect your returned item:

  • Refunds are issued to your original payment method

  • Processing times may vary depending on your payment provider

Exchanges

We do not process direct exchanges.

If you would like a different item, please return your original purchase and place a new order.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately. We will arrange a replacement or full refund as quickly as possible.

Import Restrictions (Kava Products)

Kava products may be restricted or prohibited in certain countries, and regulations may change without notice. Customers are responsible for reviewing and complying with their local import laws before placing an order.

We are not responsible for orders that are delayed, refused, confiscated, or destroyed by customs authorities due to local restrictions on kava or related products.